Privacy Policy

Last updated: July 29, 2026

ZORVICRM ("we", "us", "our") operates the ZORVICRM Call Center CRM SaaS platform available at zorvicrm.com. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our services.

1. Information We Collect

We collect the following types of information:

• Account information: Name, email address, company name, phone number when you register or request a demo.
• Usage data: Log files, IP addresses, browser type, pages visited, and actions taken within the platform.
• Call and communication data: Call logs, recordings, SMS logs, WhatsApp message logs, and disposition records created through the platform.
• Lead data: Contact information for leads imported into your call center campaigns.
• Payment information: Billing details processed through our payment provider (we do not store raw card details).

2. How We Use Your Information

• To provide, maintain, and improve the ZORVICRM platform.
• To process transactions and send billing information.
• To respond to inquiries, demo requests, and support tickets.
• To send service updates, security alerts, and administrative messages.
• To monitor platform performance and prevent abuse.
• To comply with legal obligations and enforce our Terms of Service.

3. Data Isolation and Multi-Tenancy

ZORVICRM is a multi-tenant SaaS platform. Each call center tenant's data is fully isolated. Tenant data — including leads, campaigns, calls, agents, and recordings — is never accessible to other tenants. Our architecture enforces data boundaries at the application and database level.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Service providers: Telephony providers (Twilio, RingCentral), messaging providers (MSG91, WhatsApp Business API), hosting infrastructure, and email delivery services — only as required to deliver the platform.
• Legal requirements: If required by law, court order, or governmental authority.

5. Call Recording and Communication Logs

Call recordings, SMS logs, and WhatsApp message histories are stored and accessible to authorized users within the same tenant (based on role permissions). Recordings are stored securely and subject to the retention policies configured by your Call Center Admin.

6. Data Retention

We retain account data for as long as your account is active or as needed to provide services. Call recordings, logs, and lead data are retained per your plan's storage limits and configurable retention policies. You may request deletion of your data by contacting us.

7. Security

We implement administrative, technical, and physical safeguards to protect your information, including:

• Role-based access control (RBAC) on every route and action.
• CSRF protection on all state-changing requests.
• Encrypted storage of passwords and credentials.
• Full audit trails for sensitive actions.
• HTTPS enforcement on all connections.

8. Cookies

We use session cookies for authentication and CSRF protection. We do not use third-party tracking cookies or advertising cookies.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data. To exercise these rights, contact us at the email address below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Website: zorvicrm.com
• Email: privacy@zorvicrm.com