Cloud CRM, cloud calling, messaging, lead management, campaign automation, QA monitoring, reporting and workforce management in one unified platform.
One platform replacing 6+ disconnected tools. Built for outbound sales, inbound support, collections, renewals, and distributed calling teams.
Assign, track, filter, and convert leads with full timeline, status tracking, and activity history.
Create and manage calling campaigns with lead pools, scheduling, agent assignment, and performance tracking.
Browser-based calling with no hardware or desk phones required. Full softphone with mute, hold, transfer, and call recording.
One-click calling from any lead record. Eliminates manual dialing, reduces idle time, and boosts call volume.
Smart screen popup on inbound calls showing caller identity, lead history, and quick action buttons.
Automatic call recording with storage management, playback, download, and QA review integration.
Real-time note-taking during calls. All notes are timestamped, searchable, and linked to the lead timeline.
Configurable disposition codes — Interested, Callback, Converted, Not Interested, Busy, No Answer, DNC.
Schedule callbacks directly from the dialer. Automated reminders, Today/Upcoming/Missed categorization.
Send WhatsApp messages via the official Business API. Templates, media attachments, conversation history, and delivery tracking.
Send SMS with configurable templates, bulk campaigns, delivery status tracking, and full message history per lead.
QA review tools for supervisors. Score calls, add coaching notes, track quality trends over time.
Real-time agent presence, call status, daily metrics, and performance dashboards for team leaders.
Campaign performance, agent metrics, lead conversion funnels, SLA tracking, and executive dashboards.
4-tier RBAC: Super Admin, Call Center Admin, Campaign Manager, Calling Agent. Every action is permission-gated.
From zero to a fully operational call center in under an hour. No hardware, no complex setup, no IT team needed.
Super Admin provisions your tenant. Configure branding, telephony, and global settings in minutes.
Define your campaign objective, import leads via CSV, configure dispositions and follow-up rules.
Distribute leads to agents manually, via round-robin, or capacity-based algorithms.
Agents open the dialer workspace and begin calling. Every call is logged, recorded, and measured.
Every screen is optimised for the role using it — minimal clicks, maximum output.
All plans include core features. Scale up as your team grows. No hidden fees, no per-minute charges.
All prices in USD. Yearly billing saves 20%. Contact us for enterprise pricing.
Built with the security, scalability, and compliance requirements of large call centers without the enterprise vendor complexity or pricing.
Role-based access, permission gates on every route, CSRF protection, audit trails, and encrypted credentials.
Multi-tenant SaaS design scales from 5 agents to 5,000 without infrastructure changes or vendor calls.
Complete data isolation between tenants. Each call center is fully siloed — campaigns, leads, agents, and reports.
Designed for 99.99% uptime with health monitoring, error recovery, and deployment-friendly infrastructure.
Every sensitive action is logged — who changed what, when, and from where. Full audit history for compliance.
Automatic recording with configurable retention, QA review integration, and secure storage management.
Built with AI integration hooks. Connect speech analytics, lead scoring, or predictive dialing AI models via API.
DNC registry support, consent tracking, Do Not Call flags per lead, and configurable data retention policies.
"We replaced three disconnected tools with ZORVICRM and our agents jumped from 40 calls a day to over 90. The dialer workspace is purpose-built for high-volume outbound — nothing else comes close."
"We run six client call centers from a single ZORVICRM instance. Onboarding a new client used to take days — now it takes under 20 minutes. The multi-tenancy is genuinely enterprise-grade."
"Campaign Manager access control is brilliant. My team leads get exactly what they need — lead distribution, follow-up tracking, agent performance — without touching anything they shouldn't."
Join the call centers already running on ZORVICRM. Book a demo and we'll show you a live walkthrough tailored to your team.