Terms of Service

Last updated: July 29, 2026

These Terms of Service ("Terms") govern your access to and use of the ZORVICRM Call Center CRM SaaS platform ("Service") operated by ZORVICRM ("Company", "we", "us"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using the ZORVICRM platform, you acknowledge that you have read, understood, and agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

ZORVICRM is a multi-tenant cloud call center CRM SaaS platform that provides:

• Lead and campaign management tools
• WebRTC browser-based telephony and dialer functionality
• WhatsApp Business API and SMS messaging integrations
• Call recording, QA monitoring, and performance reporting
• Role-based access control for call center teams
• API access for integration with third-party systems

3. Account Registration and Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

• Provide accurate and complete information during registration.
• Notify us immediately of any unauthorized access to your account.
• Ensure that all users of your call center account comply with these Terms.
• Not share credentials between multiple users; each user must have a unique account.

4. Acceptable Use

You agree NOT to use the Service to:

• Make calls or send messages to individuals on national Do Not Call (DNC) registries without proper consent.
• Conduct fraudulent, misleading, or deceptive calling campaigns.
• Violate any applicable telemarketing, data protection, or privacy laws.
• Send spam, unsolicited bulk messages, or harassing communications.
• Attempt to gain unauthorized access to the platform, other tenants' data, or infrastructure.
• Reverse engineer, decompile, or copy any portion of the Service.
• Use the Service to store or transmit malicious code or content.

5. Telephony and Messaging Compliance

You are solely responsible for compliance with all applicable laws governing outbound calling, SMS, and WhatsApp messaging in your jurisdiction, including but not limited to the Telecom Regulatory Authority of India (TRAI) regulations, TCPA (if operating in the US), and GDPR (if operating in the EU). ZORVICRM provides the platform; compliance with calling regulations is your responsibility.

6. Data Ownership

You retain all ownership rights to your data — including leads, call recordings, campaign data, and agent records. We do not claim any intellectual property rights over your content. You grant us a limited license to store, process, and transmit your data solely to provide the Service.

7. Subscription and Billing

Access to certain features requires a paid subscription. By subscribing:

• You agree to pay the fees described in your chosen plan.
• Subscriptions renew automatically unless cancelled before the renewal date.
• Refunds are handled on a case-by-case basis at our discretion.
• Exceeding plan limits (agents, campaigns, leads) may result in service restrictions.

8. Service Availability

We strive for high availability but do not guarantee uninterrupted service. We may perform maintenance that temporarily affects availability. We will attempt to notify affected users of planned downtime in advance.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZORVICRM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM.

10. Termination

Either party may terminate the Service agreement. We may suspend or terminate your account for violations of these Terms, non-payment, or for any reason with reasonable notice. Upon termination, your access will cease and data will be retained per our data retention policy before deletion.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes. Continued use of the Service after changes constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.

13. Contact

For questions about these Terms, contact us at:

• Website: zorvicrm.com
• Email: legal@zorvicrm.com